Terms and Conditions
Product Quality: All resin pieces are individually handmade and will be one of a kind with decor details unique to each piece (the beauty of handmade treasures). Each and every item is completely hand made in Maui, Hawaii. Therefore, minor imperfections may be present such as micro bubbling, bumps, and scoring. We utilize high performance epoxy resin that is hand poured with every piece of shell, flower, and foil flakes individually placed with care. Hardware attached to handmade items are manufactured by third party sellers and are inspected prior to being placed to resin pieces.
Resin Care: To maintain resin at its best condition, resin care is important. Due to its sensitivity, resin products are sensitive to heat and moisture exposure, prone to damage without care, and WILL yellow overtime. Please refer to the Resin Care section of our website for additional info on care and cleaning.
Order Acceptance Policy: Your receipt of an electronic order confirmation does not signify HI Darling Shop’s acceptance of your order. HI Darling Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Scenarios may include: invalid address, payment method, or potential fraudulent order. We may require additional verification or information before accepting any order.
Processing Time: Each order is thoroughly reviewed to ensure order accuracy. The processing time for an order is 3-7 business days (this does not include shipping/delivery time). This includes reviewing order, payment is valid, and payment authorization. Once thoroughly reviewed and processed, order is shipped and shipment time may vary, depending on location.
Shipping & Delivery Time: Shipping transit times may vary depending on location in which order is being delivered to. Most packages will be shipped via USPS.
Risk of Loss: Title to products and risk of loss or damage during shipment passes from HI Darling Shop to customer upon transit/delivery to customer.
Custom Orders: Any custom order will take an additional 5-10 business days with processing time; dependent on custom details, quantity and design of each order. The cure time of resin (72 hours) and handmade nature of the product is taken into consideration during custom processing time. It is possible that product(s) may be shipped out sooner than estimated.
Refund: All sales are final due to the pieces being custom made. If there is a defect upon arrival please feel free to contact us via Email or Instagram DM. Refunds and/or replacements will not be issued once items are received in good condition.
Any questions or concerns regarding HI Darling Shop’s terms and conditions, you may contact us at email@example.com mahalo!